Help
Support
We read every message and usually reply within two business days.
Something not working, or a question about Twine?
hello@twine.exampleIt helps to tell us your iPhone model, your iOS version, and what you were doing when things went wrong. Please don't send your password — we'll never ask for it.
Common questions
How do I connect with my partner?
Open the Us tab. One of you taps Create a Code and sends it over; the other enters it under They Already Have a Code and taps Join Them. You only need to do this once.
Why can't I see my partner's photo?
That's the lock. On each date, your partner's photo stays hidden until you've added yours — and yours stays hidden from them until they've added theirs. As soon as you've both posted, both photos unlock.
How do I log a date?
Tap the round + button on the map, pick the place (or let Twine find where you are), and take your photo of your partner. You can add a category, whose idea it was, and one line about it.
Do I have to allow location?
No. Location helps Twine pin a date to where you are and show nearby places first. Without it, just search for the place by name. You can change this any time in iPhone Settings → Twine → Location.
How do I change my app color, name or photo?
Tap the gear at the top of any tab to open Settings. You can pick a different thread color, change your name, and add or remove your profile photo there.
How do I delete a date?
Open the date and tap Delete Date. It's removed for both of you, along with both photos. This can't be undone.
Who can see what I post?
Only the partner you've connected with. Twine has no public profiles, feeds or followers. Read more in our privacy policy.
Delete your account
You can ask us to permanently delete your Twine account and all the information tied to it at any time.
- Email hello@twine.example from the email address you use to sign in to Twine, with the subject "Delete my Twine account".
- We'll reply to confirm the request came from you.
- Within 30 days, we permanently delete your account login, profile, profile photo, and your photos and notes.
Good to know: dates in Twine belong to both of you, so deleting your account also deletes the dates and date ideas you shared — they'll disappear from your partner's Twine too. Deleting the app from your phone does not delete your account.