Legal

Privacy Policy

Effective October 1, 2026 · Last updated October 1, 2026

Twine is a private date diary for two people. This policy explains what information the Twine app for iPhone ("Twine", "the app") collects, why, who can see it, and the choices you have. Twine is made by the Twine team ("we", "us"). If you have a question about anything here, email us at hello@twine.example.

Contents

1. Information we collect
2. Device permissions
3. How we use information
4. Who can see your information
5. Service providers
6. No ads, no tracking
7. Keeping and deleting data
8. Your choices and rights
9. Security
10. Children
11. Where data is stored
12. Changes to this policy
13. Contact us

1. Information we collect

Information you give us

• Account details: your email address and a password. Passwords are stored by our authentication provider in hashed form; we never see them.
• Profile: the first name you enter, an optional profile photo, the app color you pick, and an optional name for the two of you as a couple.
• Pairing: the invite code one of you creates and the other enters, which links your two accounts.
• Dates you log: the photo you take (stored at full resolution), the place, the date and time, an optional one-line note, an optional category (like Dinner or Coffee), and optionally whose idea it was.
• Date ideas: ideas you save for later, with an optional place and notes.

Information collected when you use the app

• Precise location, only while you're using the app and only if you allow it. When you log a date, we record where your phone was, separately from the place you pick, and use it to suggest nearby places and pin the date to your map. When you search for a place, your current location is used to show nearby results first.
• Weather and time zone at the time of a date. When you log a date we look up the temperature and conditions at that spot, and save your time zone, so the date shows "68°F, clear" and the right local time.
• Search text you type when looking for a place.

We don't collect your contacts, browsing history, health, financial or advertising data. We don't use analytics or crash-reporting SDKs that collect usage data about you.

Stored only on your phone

The app keeps your sign-in session in the iOS Keychain (secure storage) and remembers your app color on the device so Twine opens in your color. This stays on your phone.

Summary for Apple's App Privacy labels

2. Device permissions

Twine asks for permissions only when a feature needs them, and you can change them any time in iPhone Settings → Twine.

• Camera — to take the photo of each other on your date.
• Photos — to choose a profile photo (or a date photo) from your library. Only the photo you pick is uploaded.
• Location (While Using the App) — to pin a date to where you are and find nearby places. If you say no, you can still search for a place by name.

3. How we use information

• To run the app: create your account, connect you with your partner, store your dates and ideas, and show them on your map, diary and Us page.
• To make the photo lock work: hold back each partner's photo until both of you have posted.
• To show the counts and memories on your Us page, like how many places you've been and where you go back to most.
• To respond when you contact us, keep the service secure, prevent abuse, and meet legal obligations.

We don't use your information for advertising, we don't build profiles of you for anyone else, and we don't use your photos or notes to train AI models.

4. Who can see your information

• Your partner. Once you're connected, your partner can see your name, profile photo and your name as a couple, every date you log together (place, time, weather, category, notes), your shared date ideas, and your date photos — each photo only after you've both posted for that date.
• Nobody else in the app. There are no public profiles, feeds, followers or search for other people.
• Our service providers, only to run Twine on our behalf (see below).
• If the law requires it. We may disclose information if we believe in good faith it's required by law or a valid legal request, or to protect the safety of a person.
• If Twine changes hands. If Twine is involved in a merger or acquisition, information may transfer as part of it, and this policy would continue to apply to it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Service providers

We use a small number of providers to run Twine. They process information only to provide their service to us.

6. No ads, no tracking

Twine contains no advertising and no third-party advertising or analytics SDKs. We don't track you across apps and websites owned by other companies, and we don't ask for permission to track under Apple's App Tracking Transparency framework because we don't do it.

7. Keeping and deleting data

• We keep your information for as long as you have a Twine account.
• Deleting a date removes it for both of you, including both photos, right away. This can't be undone.
• Removing a date idea or your profile photo deletes it from our storage.
• Deleting your account permanently deletes your profile, your profile photo, your photos and notes, and your account login within 30 days of your request. Because dates are shared, the dates and ideas you logged together are deleted too, so they also disappear from your partner's Twine. See how to delete your account.
• Copies may remain in encrypted backups for a short period until they're overwritten on our provider's normal schedule, and we may keep information we're legally required to keep.

8. Your choices and rights

You can view and edit most of your information right in the app — your name, photo and app color in Settings, and your dates and ideas wherever they appear. You can also:

• ask for a copy of your information, or for us to correct it;
• ask us to delete your account and information;
• withdraw permissions such as location or camera in iPhone Settings at any time;
• object to or ask us to restrict certain processing.

Depending on where you live — for example in the European Economic Area, the UK, or California and other U.S. states — you may have these rights by law. To use any of them, email hello@twine.example from the address on your account. We'll respond within 30 days and won't treat you differently for asking. If you're in the EEA or UK, you can also complain to your local data protection authority. Where these laws apply, we process your information to provide the service you asked for (performing our contract with you), with your consent for device permissions like location, and for our legitimate interest in keeping Twine secure.

9. Security

Information travels between the app and our servers over encrypted connections (HTTPS). Access rules on our servers — not just in the app — make sure only you and your partner can read your dates and photos, and your partner's photo for a date can't be read by anyone until you've both posted. Photos are kept in private storage, not at public links. No system is perfectly secure, but we work to protect your information and will notify you if a breach affects you as the law requires.

10. Children

Twine is not directed to children and isn't meant for anyone under 13 (or the minimum age for digital consent where you live, if higher). We don't knowingly collect information from children. If you believe a child has given us information, contact us and we'll delete it.

11. Where data is stored

Twine's data is stored with our hosting provider, which may be in the United States or another country different from yours. Where the law requires, we rely on appropriate safeguards such as standard contractual clauses for these transfers.

12. Changes to this policy

If we change this policy, we'll update the date at the top. If a change is significant, we'll let you know in the app before it takes effect.

13. Contact us